My parents were residents of Enclave of Chandler from 06/24/2018 to 02/07/2025. I would NOT recommend this place. Please do NOT place yourself or loved ones here—or at any facility owned by this corporation. Corporate ownership changed since 2018, and when it did the quality declined rapidly. I was an active on-site advocate five or more days a week.
Dining: The food is beyond poor—often sloppy and barely edible. Chicken tenders were served raw 3 times. Wait times are excessive. Dessert options are limited, and drink glasses are tiny. Alternative meal choices are low quality and often unavailable. If you’re given a tour, you’ll likely receive a decent meal. But ask residents what they’re really served, and speak to them privately.
Billing: Expect to visit the billing office frequently. My parents account was wrongly charged nearly every month for guest meals at $15 each—despite no guests. Check every charge on your monthly statement.
Care: Staff are overworked and extremely understaffed. There's no ongoing training. Nurses are rarely present; at one point, there was no nurse for over 3 months. Call button response at times can be lengthy. You must be hands-on, especially regarding medications. PRN pain meds you need to request for your pre-approval—my father was given an extra dose of morphine without my approval. It took two days to stabilize him. I have documentation. Sundays often had only one caregiver for the entire assisted living unit. Be prepared to handle oversight yourself.
Maintenance & Housekeeping: Residents are expected to handle their own TV issues with Cox—despite TV service being included in rent. My father’s ice maker broke, and maintenance said maybe in two days they can repair it. I repaired it myself. On another occasion, staff expected my 85- and 87-year-old parents to plunge their own toilet and insisted that all residents were to own plungers. Cleaning was often delayed or skipped due to staff shortages. The former business manager had to step in to clean rooms.
Management: Management is unresponsive once they’ve collected your move-in fee. The director avoided my father’s table in the dining room because I had raised concerns. I spoke up for my parents—and was ignored. Staff even questioned my privately hired companions about their roles.
Move-Out: My father passed. While moving out both the director and the nursing director avoided me and offered no condolences. I had business Manager Katy sign a document I created, confirming return of keys and alert button. I asked, “Is there anything else I need to do?” and was told no. Weeks later, I received a reimbursement check with no detail. After requesting an itemized invoice several times, I received a list with “damages” and a 15% “move-out administration fee.” Apparently there was a walk through that should have occurred with the Director. Since that did not occur I was not able to dispute damages that they reported.
After calling corporate, I finally got a call back about my last statement over billing on meals. That same day, Director Marcia contacted me. I shared all these concerns. She expressed empathy, but it was too late—my father was gone. Many of these issues were raised prior while he was still a resident. It’s now over 3 months since his passing, and I’m still waiting on a $30 credit for guest meals that were never consumed. A sympathy card finally arrived—3.6 months after his passing and only after reaching to corporate and director Marcia calling me—and it wasn’t even addressed to me in the correct name. The $30 was finally received more than 3 1/2 months after my father passing.
I honored my father's wish to remain there because it was where his wife had passed and what was familiar to him. The facility was blessed with a few caring employees, but please—spend your money elsewhere. There are far better communities with caring staff and leadership. The word “because of Corporate” will be used as a excuse consistently for their poor services. Spectrum is a profit-driven company where residents are clearly not the priority.
Carolyn Thurman
-
June 29, 2025
Everyone at The Enclave was so warm and welcoming when my mother moved in. They treated her like family and it showed. When my mom needed more care than was available in the Independent side, they really helped in providing the information and direction I needed to have her moved into Memory Care. They also treated me and the rest of the family warmly and with genuine care and respect. The facility is clean and well maintained, with nice amenities and the meals are quite good! The residents care about their neighbors and it really feels like a community.
Erin Stringer
-
July 10, 2025
My father passed away from a fall while residing at the Enclave. This happened in April and I was promised that the overpayment that was taken from the bank account would be returned quickly. When it hadn't arrived by late June I called to follow up on the status and amazingly the check had been cut just the day before! 2 weeks later it has still not arrived so I am forced to air my grievance on social media in hopes that it garners a response. Avoid the Enclave, they are not responsive and make empty promises.
Susahn Fischer
-
July 23, 2025
The Enclave At Chandler has exceeded our expectations. My father is enjoying new friendships, activities and dining options. He loves his home and is the happiest I've seen him in years.
Sheila Louchery
-
April 30, 2025
People should know that this care home has frequent turnover of the leadership. People should know that pretty much everyone is placed at the highest level of care meaning the highest charges. People should know that they don’t provide good oral hygiene. People should know that there is a difference between private pay and that you will have to move when funds have been exhausted because they are not Medicaid approved. There is lack of housekeeping at times . Training of care staff is lacking and it appears the strategy for handling behavior is to never engage unless absolutely necessary. I will say that the directors of fun provide the personal attention so needed in their confused state. In addition we were back charged for a higher level of care and then blamed that it was really my fault for not meeting to sign earlier.
We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.
My parents were residents of Enclave of Chandler from 06/24/2018 to 02/07/2025. I would NOT recommend this place. Please do NOT place yourself or loved ones here—or at any facility owned by this corporation. Corporate ownership changed since 2018, and when it did the quality declined rapidly. I was an active on-site advocate five or more days a week. Dining: The food is beyond poor—often sloppy and barely edible. Chicken tenders were served raw 3 times. Wait times are excessive. Dessert options are limited, and drink glasses are tiny. Alternative meal choices are low quality and often unavailable. If you’re given a tour, you’ll likely receive a decent meal. But ask residents what they’re really served, and speak to them privately. Billing: Expect to visit the billing office frequently. My parents account was wrongly charged nearly every month for guest meals at $15 each—despite no guests. Check every charge on your monthly statement. Care: Staff are overworked and extremely understaffed. There's no ongoing training. Nurses are rarely present; at one point, there was no nurse for over 3 months. Call button response at times can be lengthy. You must be hands-on, especially regarding medications. PRN pain meds you need to request for your pre-approval—my father was given an extra dose of morphine without my approval. It took two days to stabilize him. I have documentation. Sundays often had only one caregiver for the entire assisted living unit. Be prepared to handle oversight yourself. Maintenance & Housekeeping: Residents are expected to handle their own TV issues with Cox—despite TV service being included in rent. My father’s ice maker broke, and maintenance said maybe in two days they can repair it. I repaired it myself. On another occasion, staff expected my 85- and 87-year-old parents to plunge their own toilet and insisted that all residents were to own plungers. Cleaning was often delayed or skipped due to staff shortages. The former business manager had to step in to clean rooms. Management: Management is unresponsive once they’ve collected your move-in fee. The director avoided my father’s table in the dining room because I had raised concerns. I spoke up for my parents—and was ignored. Staff even questioned my privately hired companions about their roles. Move-Out: My father passed. While moving out both the director and the nursing director avoided me and offered no condolences. I had business Manager Katy sign a document I created, confirming return of keys and alert button. I asked, “Is there anything else I need to do?” and was told no. Weeks later, I received a reimbursement check with no detail. After requesting an itemized invoice several times, I received a list with “damages” and a 15% “move-out administration fee.” Apparently there was a walk through that should have occurred with the Director. Since that did not occur I was not able to dispute damages that they reported. After calling corporate, I finally got a call back about my last statement over billing on meals. That same day, Director Marcia contacted me. I shared all these concerns. She expressed empathy, but it was too late—my father was gone. Many of these issues were raised prior while he was still a resident. It’s now over 3 months since his passing, and I’m still waiting on a $30 credit for guest meals that were never consumed. A sympathy card finally arrived—3.6 months after his passing and only after reaching to corporate and director Marcia calling me—and it wasn’t even addressed to me in the correct name. The $30 was finally received more than 3 1/2 months after my father passing. I honored my father's wish to remain there because it was where his wife had passed and what was familiar to him. The facility was blessed with a few caring employees, but please—spend your money elsewhere. There are far better communities with caring staff and leadership. The word “because of Corporate” will be used as a excuse consistently for their poor services. Spectrum is a profit-driven company where residents are clearly not the priority.
Everyone at The Enclave was so warm and welcoming when my mother moved in. They treated her like family and it showed. When my mom needed more care than was available in the Independent side, they really helped in providing the information and direction I needed to have her moved into Memory Care. They also treated me and the rest of the family warmly and with genuine care and respect. The facility is clean and well maintained, with nice amenities and the meals are quite good! The residents care about their neighbors and it really feels like a community.
My father passed away from a fall while residing at the Enclave. This happened in April and I was promised that the overpayment that was taken from the bank account would be returned quickly. When it hadn't arrived by late June I called to follow up on the status and amazingly the check had been cut just the day before! 2 weeks later it has still not arrived so I am forced to air my grievance on social media in hopes that it garners a response. Avoid the Enclave, they are not responsive and make empty promises.
The Enclave At Chandler has exceeded our expectations. My father is enjoying new friendships, activities and dining options. He loves his home and is the happiest I've seen him in years.
People should know that this care home has frequent turnover of the leadership. People should know that pretty much everyone is placed at the highest level of care meaning the highest charges. People should know that they don’t provide good oral hygiene. People should know that there is a difference between private pay and that you will have to move when funds have been exhausted because they are not Medicaid approved. There is lack of housekeeping at times . Training of care staff is lacking and it appears the strategy for handling behavior is to never engage unless absolutely necessary. I will say that the directors of fun provide the personal attention so needed in their confused state. In addition we were back charged for a higher level of care and then blamed that it was really my fault for not meeting to sign earlier.